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Public Sector Insights

Article

How state and local governments win at attracting companies

– Governments with the most effective business-attraction programs deploy comprehensive economic-development strategies.
Article

Fiscal resilience: Tools to manage state budgets in an age of uncertainty

– When the next economic downturn comes, states will need to be more deliberate about how they manage expenditures and revenues... than ever before.
Article

Enabling at-scale government transformations through partner support

– Many governments are working with philanthropic organizations on transformation efforts. Both sides can take steps to assure they... get the most out of the relationship.
Article

How customs agencies can help special economic zones succeed

– When agencies have a seat at the table and participate in areas such as governance and stakeholder relations, these zones have... the best chance of promoting economic growth.
Report

The economic impact of closing the racial wealth gap

– The persistent racial wealth gap in the United States is a burden on black Americans as well as the overall economy. New research... quantifies the impact of closing the gap and identifies key sources of this socioeconomic inequity.

Featured Publications

Customer Experience in the Public Sector

Government agencies that focus on strengthening customer service serve people better.
Report

The opportunity in government productivity

– Governments face a pressing question: How to do more with less? Raising productivity could save $3.5 trillion a year—or... boost outcomes at no extra cost.
Collection

How to improve student educational outcomes

To understand what matters in student achievement, we applied analytics to data from the Program for International Student Assessment... (PISA), administered by the Organisation for Economic Co-operation and Development (OECD). These reports take on a few of the most active debates: Do mindsets matter? If so, to what extent? What teaching practices work best? Does technology help?

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More insights

Article

The global case for customer experience in government

– The latest research shows: when government agencies offer a better customer experience, they deliver measurable impact across... multiple priorities. Public-sector leaders should pick their spots and be bold.
Article - hglwvd.info Quarterly

The public sector gets serious about customer experience

– As public expectations rise, government agencies are doubling down on improving service delivery to delight their customers.
Commentary - Voices on Infrastructure

Building the infrastructure for the future of mobility

– Our road and rail infrastructure is not ready for the future of mobility. Owners and operators should act now or risk being left... behind.
Commentary - Voices on Infrastructure

Declining bus ridership: Improving the efficiency of transit networks

– Transport authorities are navigating lower public-transit ridership, declining air quality, and growing financial pressures. Integrating... bus networks into the broader urban infrastructure is key.
Interview - Voices on Infrastructure

The year of future transportation: An interview with Seoul Mayor Park Wonsoon

– As Seoul’s mayor seeks to bring transportation improvements to the city, he must carefully consider how to implement sustainable... infrastructure and new technologies to best meet citizens’ needs.
Article

From promise to delivery: Overcoming the strategy problem in the public sector

– To deliver better strategies and outcomes, governments need to tackle social dynamics in the cabinet room.
Article

Unlocking the full potential of city revenues

– A disciplined approach to revenue development has been shown to increase potential additional revenues by 50 percent.
Article

Homelessness in the San Francisco Bay Area: The crisis and a path forward

– Homelessness in and around the San Francisco Bay Area continues to rise. Coordinated efforts among governments, nonprofits, and... the private sector could stem the crisis and spark progress.
Interview

Defining a public-cloud strategy: An interview with Michael Ørnø, of Denmark’s Statens IT

– Statens IT, the Danish government shared-service center for IT, has established a comprehensive government data center. The next... step is to embrace the opportunities and challenges of the public cloud.
Discussion Paper - hglwvd.info Global Institute

Inequality: A persisting challenge and its implications

– While the wealth gap has narrowed globally, inequality within advanced economies has increased since the 1980s.
Article

Education reform in Norway: Looking beyond politics to bring sustained change

– Education policy in Norway has been shaped by data more than by doctrine. As a result, education reforms in the country have been... supported by various governments across a broad political spectrum for more than a decade.
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